Covid 19 Update

February 29th 2022 – Update

Despite the recent relaxation of all restrictions and regulations relating to covid 19 by the UK Government The NHS has indicated that in its health settings they will continue with current precautions for all patients and as a practice we will continue to do the same. This will mean that we will continue asking our patients to visit us with a mask on and our staff will continue with their current health and safety and hygiene measures to reduce the risk of transmission of covid 19. including air purifiers, wipe down sanitisation procedures wearing masks and face covering and ensuring that the cleaning routines we have established are maintained. We will continue these procedures for the health and well being of all our patients including those who may be more vulnerable and we appreciate your cooperation with this as we continue to serve you in these difficult times. If you have any questions or queries please do not hesitate to call us or discuss further with our reception teams who will be happy to help as much as they can. For more information about the guidance you can view this here

January 28th 2021 – Update

For all Patients and Visitors to our practice here at Springhill Dental Practice we will continue to ensure Covid-19 measures are implemented in our healthcare setting, despite the recent relaxations of rules . We kindly request that all patients and visitors wear a mask and follow guidance given by staff. This is for everyones safety and protection. We appreciate your cooperation and understanding with this.

The Springhill Team

January 5th 2021 –  UPDATE

SPRINGHILL ARE CLASSED AS AN ESSENTIAL SERVICE AND WILL REMAIN OPEN UNDER THE NEW LOCKDOWN RESTRICTIONS.

Following our Government’s announcement of new restrictions as of Tuesday 5 January 2021, we wanted to immediately reassure all our patients that SPRINGHILL will remain open.

Dental health is classed as an essential service and we will continue to care for your dental health through our; examinations, hygiene visits, implant and orthodontic services.

Preventive care and treatment is paramount to patient’s health and wellbeing and as healthcare professionals each and every one of the Springhill team are committed to providing safe and outstanding care for you all.

It is imperative that we reassure all of you that we have enthusiastically and with rigour implemented and adhere to, all the necessary COVID 19 safety measures, ensuring the safety of our team and of our patients. Our GOOGLE reviews are an amazing advocate of how these safety procedures have installed and increased confidence prior, during and following visits to Treetops through the COVID pandemic.

KEY SAFETY MEASURES

• We medically risk assess all patients prior to attendance
• We wear all appropriate PPE to safeguard you and ourselves
• We COVID risk assess all patients prior to being invited into the premises on the day of their appointment
• We disinfect, we sterilise and we provide a safe environment to continue to deliver outstanding dental care

Please call the team to arrange your appointments or to ask any questions you may have – we are here for you.

The Springhill Team

July 23rd 2020 Update

We Have Re-opened !

We are so excited to be open after our recent temporary closure. The team is looking forward to seeing you soon.

We are contacting all of our patients that have had emergencies or treatment postponed throughout lockdown, to organise care as quickly as possible.

Please bear with us while we settle into the new ways of working.

Here is some important information for you to consider when you visit in the near future

• Please call us at reception when you arrive at the practice and wait in car or by the door. We will call you in as soon as possible.
• Please attend unaccompanied unless you require a carer or parent. We also ask that you bring the minimal number of belongings with you.
• Before leaving home please remember to brush your teeth, use the toilet and wash your hands for 20 seconds before leaving.
• Entry into the practice – we will have a welcome point and a member of our team will take your temperature and give you hand sanitiser.
• In the surgery you will be asked to sanitise your hands and rinse with a mouthwash. We will be wearing full PPE- please do not be concerned, it is still us!
• Before you leave the surgery we will ask you to sanitise your hands again.
• Payments and future bookings will be organised over the phone

June 24th 2020 Update

Thank you for following our journey through this difficult time, we have greatly appreciated your support.

As you know the Government recently announced that Dental Practices can open from 8^th June wherever possible.

We obviously want to get back to care for our patients as soon as possible ,but it is imperative that we are completely prepared with all the relevant PPE and safety protocols in place to ensure the safety of our patients and staff. These procedures and recommendations have continued to change on a regular basis with limited guidance.

Unfortunately thousands of dental practices have all been trying to source PPE and train their teams at the same time with only a third of practices able to reopen on 8^th June , since then resources are inevitably very stretched throughout our Dental and Healthcare system.

With this in mind we have had to make the decision that we will need a little more time to prepare our team and practice for the new ways of working. Even though our door remains closed temporarily at the moment, we are still here to help, please do not hesitate to pick up the phone. We will do everything we can to assist you and source appropriate emergency care wherever possible.

You can also message us on Facebook or fill out a form on our website. No questions are too small, we are here for you.

We are doing everything we can to open as quickly as possible and to resume safe and effective provision of dentistry. We will keep you informed and look forward to seeing you very shortly.

Thank you from all the Team

June 8th 2020 Update

Thank you for following our journey through this difficult time, we have greatly appreciated your support.

As you know the Government announced last week that Dental Practices can open from 8^th June wherever possible.

We obviously want to get back to care for our patients as soon as possible ,but it is imperative that we are completely prepared with all the relevant PPE and safety protocols in place to ensure the safety of our patients and staff. These procedures and recommendations have been changing on a regular basis with limited guidance.

Unfortunately thousands of dental practices have all been trying to source PPE and train their teams in the same week and resources are inevitably very stretched throughout our Dental and Healthcare system.

With this in mind we have had to make the decision that we will need a few more days to prepare our team and practice for the new ways of working. Even though our door needs to remain closed on the 8^th June, please do not hesitate to pick up the phone if you need any help. You can also message us on Facebook or fill out a form on our website. No questions are too small, we are here for you.

We are doing everything we can to open as quickly as possible and to resume safe and effective provision of dentistry. We will keep you informed  and look forward to seeing you very shortly.

Thank you from all of the Team

June 2nd 2020 Update – Reopening Soon

We are excited to be preparing for our return to the practice shortly and we know it’s important to keep our patients as informed and prepared as possible as you will notice there will be some slight changes in your visits during the next few months.

Springhill Dental Practice has always had exceptionally high infection control procedures and all of our team members are highly trained in all aspects of cross infection control, however we will need to adhere to some new Covid-19 guidance as issued by all governing bodies this will include social distancing that we have all become used to.

May 29 2020 Update

A Message for all our Patients,

A much-awaited announcement was made last night (28^th May) by the Chief Dental Officer Sara Hurley. Dental Practices can start to open from 8^th June. This is fantastic news for all of the team at the practice, it has been a very difficult time for everyone and we thank our patients for their understanding and for the many messages of support during lockdown, it has meant such a lot to us all.

As you know patients safety has always been our key priority and we have been working on a “back to work” plan to ensure we have all the correct PPE and safety procedures in place just as soon as possible and  we will do everything within our power to work towards this date for our reopening and will keep all of our patients updated on a regular basis.

We are sure you will understand that we are doing everything we can to get to all our patients who need us just as soon as possible. We have a clear pandemic plan and additional protocols to follow. We will make sure that our re-opening is safe, effective and prioritises the most urgent needs. You will appreciate that after 10 weeks of closure, we have already been contacted by patients who are now in desperate need. We will prioritise the relief of pain and want to see everyone as soon as we can.

You will notice changes in the way the practice now needs to operate following the reopening. We will ensure that we contact the patients with urgent needs initially and will provide all patients with clear advice and guidance before visiting the practice to ensure a smooth transition into the new procedures.

We look forward to seeing you as soon as possible.

May 22 2020 Update

The team at Springhill Dental Practice would like to take this opportunity to thank you for your patience and understanding during the Corona virus pandemic, as we all know it has been an unprecedented and extremely difficult time for so many people.

You will be aware that following the advice from the Department of Health and the Chief Dental Officer we had to close our doors temporarily at the end of March. Throughout our closure we have been touched by the positive comments and ongoing support of our patients and we want to answer some of your questions and keep you as updated as possible.

The current update for Dental Practices is that they remain temporarily closed for all routine and emergency treatments. However, the team are still here at the end of the phone.

Most businesses have had to adapt the ways they operate, and we have done just this, right from the day of lock down. We have been providing advice and support, temporary filling and cementation kits, prescribing antibiotics where and when it is necessary. For all our registered patients when face to face treatment is the only option, we are referring to Urgent Dental Centres. We are and will continue to have our patient’s dental welfare and safety as our first concern.
We know it is essential to follow Government advice and to do our part in reducing the spread of Corona Virus. Looking after the health of our patients, staff and the general public is of paramount importance and we continue to take every precaution to protect our patients and our team.

With this in mind we wanted to explain that as soon as we are able to reopen, which we hope will be very soon, we will be in touch to let our patients know.
You are important to us – you are part of our practice family, the team at the practice are here to help in any way we can. If you are isolating and need urgent assistance, please call, or email us and we will be happy to help wherever possible.

Once again, we thank you for your support and understanding, take care and we look forward to seeing you as soon as possible.

We can also assure you when the practice reopens, your experience may be slightly different due to personal protective equipment and a slightly different environment, which I’m sure you will understand for the near future this will become the new normal experience in all dental practices . Please be reassured that we will be working longer hours and extra sessions to make sure we fulfil our commitment to our patients.

Stay safe and healthy.

Our best wishes to you and your families.

Coronavirus Update – 23/05/20

In light of recent events with the spread of COVID-19 we have taken the hard decision to close our practice until further notice from the Government. All routine general dental care will be postponed as of 23/03/2020. As of 26/03/2020 we have further been advised we are no longer able to do face to face appointments for emergencies. We can only triage over the phone. If you are suffering from a dental emergency please call us on 01922 622 483 and we will advise you.

Important Notice For Denplan Patients:

Please read this letter regarding denplan: Click here

A Message To Our Patients

Please read this letter: Click here

Helpful Resources:

Please read this useful document on managing tooth ache at home: Click here

Please take care and thank you for your co-operation.

Springhill Dental Practice